Refund policy

Returning CBD

We only guarantee to process a return if the wrong order has been dispatched. All other issues will be addressed on a case-by-case basis. The shopper has the right to cancel within 14 days of receipt of the goods. If the shopper does cancel their order, they will have their payment refunded within 24 hours once the goods are returned & received by Vitality CBD. If the goods have not yet been dispatched, a refund will be issued right away. Goods must be returned in the state they were sent, unopened and unused. If the shopper has experienced an issue with the product itself, then this issue must first be raised with Vitality CBD before the product is returned.

 

CBD Support

For any further questions you have regarding delivery or returns, please don’t hesitate to email us at: info@vitalitycbd.co.uk or call us at 0121 328 3208.